Business activity monitoring

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Business Activity Monitoring (BAM) is real time monitoring software use to track the performance of processes in business. The term 'Business Activity Monitoring' was originally coined by analysts Gartner Group and refers to the aggregation, analysis, and presentation of real time information about activities inside organizations and involving customers and partners. Although BAM systems usually use a computer dashboard display to present data, BAM is distinct from the dashboards used by Business Intelligence (BI) in that it has three distict characteristics not found in BI tools:

1) BAM systems are driven by business events, fed directly from integration software or from Business Process Management software and do not query databases;

2) BAM systems are real time where data displayed is not dependent upon a user refreshing a query or a query scheduler;

3) BAM systems are process oriented.

The goals of Business Activity Monitoring are to provide real time information about the status and results of various operations, processes, and transactions so business decisions can be informed, quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities.

Typically BAM software is capable of, for example, providing real time visibility into how business events such as orders, process queues, network failures, database overloads, etc.) affect the progress of business transactions, permitting real-time business decisions in response to system events – e.g., rescheduling business process instances that have stalled as a result of a credit reporting service slowdown, automate real-time notification of violation or pending violation of business-level policies, and provide statistics on business process performance.

Increasingly BAM is being built in as a feature of Integration Software and Business Process Management software, although there are many independent vendors as well. Some BAM features and capabilities are being built into broader Real time business intelligence products.

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