FrontRange Solutions

Encyclopedia : F : FR : FRO : FrontRange Solutions

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FrontRange Solutions is a midrange developer of CRM, VOIP and IT Service Management software with worldwide headquarters in Dublin, CA. FrontRange is best known for its two products; GoldMine and HEAT which are used by more than 130,000 companies and over 1.2 million users worldwide. FrontRange customers use this software to maintain customer contacts, automate sales processes, manage documents, and provide help desk services.

History

FrontRange Solutions was formed in 2000 with the merger of three existing software companies owned by the South African software holding company FrontRange Limited (formerly iXchange). These companies, Bendata, GoldMine Software and Maestro Commerce all focused on relationship management software with each having a certain speciality.

• HEAT from Bendata - Help Desk
• GoldMine from GoldMine Software - CRM
• Maestro Commerce from Maestro Commerce - ecommerce

GoldMine Software is the creator of the well known GoldMine software package and was acquired by FrontRange Limited in 1998. Later in 1999 Bendata, maker of the HEAT help desk package, was purchased. Of other interest, in early 2000 , an ecommerce ASP, was acquired by GoldMine and rolled into the FrontRange Solutions family of companies. With industry wide financial woes after the dot com crash and the 9/11 attacks FrontRange decided to close the Maestro Commerce division and license the intellectual property to [BX], a Rhode Island based technology services company.

On November 4th 2005 Francisco Partners announced their intention to acquire all outstanding shares of FrontRange Solutions for nearly $200 million dollars (USD). On December 23, 2005 Francisco Partners completed the acquisition through the purchase of all outstanding shares. On January 9th 2006 all FrontRange shareholders received a distribution of 5.37 rand per share and the following day the company was delisted from the JSE. One main goal of the acquisition was to relocate FrontRange from the JSE to a US based market.

Competition

Because FrontRange competes in five closely related but discreet markets within the software industry many different companies can be considered competitors. With that said, listed below are the major competitors of the company.

• BMC Software
• * Magic
• * Remedy
• * Marimba
• Peregrine Systems
• LANDesk
• Salesforce.com
• Siebel Systems
• Microsoft
• NetSuite
• 24SevenOffice

See also

Information Technology Infrastructure Library

External links

• [Frontrange China]
• [Frontrange France]
• [Frontrange Germany]
• [Frontrange Poland]
• [Frontrange Russia]
• [Frontrange Singapore]
• [Frontrange South Africa]
• [Frontrange United Kingdom]
• [Frontrange United States]

 

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