Postwatch

Encyclopedia : P : PO : POS : Postwatch

Postwatch was set up in January of 2001 to help customers with any issues or complaints they have with any Postal Service (including the Royal Mail) in the United Kingdom. Postwatch also works closely with Postcomm, the Postal Service Regulator.

Postwatch works to ensure customers receive the best possible postal service. Duties include:

Campaign for improvements to postal services.
Investigate and address local and national postal problems and issues
Resolve individual complaints against licensed operators, pursuing also generic issues raised.
Lobby decision-makers on behalf of customers
Negotiate and monitor Royal Mail's performance against service targets.
Advise Postcomm on appropriate action should Royal Mail Group fail to meet performance targets, or breach any other licence conditions.
Inform customers about postal issues and market developments.
Promote service innovation and improvement, as well as customer choice.

As well as dealing with consumer queries and complaints, Postwatch investigates matters that are relevant to users of UK postal services or relating to the number and location of post offices.

However, I once did a few week's temping at one of their offices, and hated every second.

Contact Details

To contact Postwatch -

Call - 08456 013265
Email - info@postwatch.co.uk
Or write to FREEPOST POSTWATCH

External links

From Wikipedia, the Free Encyclopedia. Original article here. Support Wikipedia by contributing or donating.
All text is available under the terms of the GNU Free Documentation License See Wikipedia Copyrights for details.