Qwest

Encyclopedia : Q : QW : QWE : Qwest

Qwest Communications International Inc. (IPA: /ˈkwɛst/) (NYSE: [Q]) is a large telecommunications carrier. Qwest provides local service in 14 western U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

Qwest provides voice, backbone data services, and digital television in some areas. It operates in three segments: Wireline Services, Wireless Services, and Other Services. Wireline Services segment provides local voice, long distance voice, and data and Internet (DSL) services to consumers, businesses, and wholesale customers, as well as access services to wholesale customers. Wireless Services segment, through an agreement with a subsidiary of The Sprint Nextel Corporation, resells Sprint wireless services, including access to Sprint’s nationwide personal communications service wireless network, to consumer and business customers primarily within its local service area. Qwest also partners with DirecTV to provide digital television service to its customers. Other Services segment primarily involves the sublease of real estate assets, such as space in office buildings, warehouses, and other properties. Qwest Communications also provides long-distance services and broadband data, as well as voice and video communications globally. The company sells its products and services to small businesses, governmental entities, and public and private educational institutions through various channels, including direct-sales marketing, telemarketing, arrangements with third-party agents, company’s Web site, and partnership relations. As of September 13, 2005, Qwest had 98 retail stores in 14 states. Qwest Communications is headquartered in Denver, Colorado. The majority of Qwest occupational or non-management employees are represented by two labor unions; the Communications Workers of America and in Montana, the International Brotherhood of Electrical Workers.

History

Qwest Communications grew aggressively, acquiring internet service provider SuperNet in 1997, followed by the acquisition of LCI, a low cost long distance carrier (located in Dublin, Ohio and McLean, Virginia) in 1998, and followed again by the acquisition of Icon CMT, a web hosting provider, also in 1998. This launched Qwest as not only a provider of high speed data to the niche market of corporate customers, but also a quick-growing residential and business long distance customer base that it quickly merged into its data service.

USWEST Corporate Logo, 1984-2000

Qwest merged with "Baby Bell" US West on June 30, 2000 through an apparent hostile takeover. (See article on US West for more information); Philip Anschutz owns 17.5% of the resulting company.

One of the historically significant mass complaints regarding Qwest involved allegations that the then-long-distance-only company switched local telephone service customers over to Qwest's long-distance service without their permission, an illegal practice known as "slamming". In July 2000, Qwest paid a $1.5 million fine to the Federal Communications Commission to resolve slamming complaints. In April 2001, they paid a $350,000 fine to the Pennsylvania Bureau of Consumer Protection after the state cited them for deceptive advertising and slamming practices. The company's settlements included a requirement that all of its sales employees sign a pledge stating that slamming was barred-and conditions for dismissal from Qwest employment.

The company was also involved in accounting scandals, and was recently fined $250 million by the U.S. Securities and Exchange Commission (SEC), to be split into two $125 million payments due to the poor state of Qwest's current financial health. Among the transactions in question were a series of deals from 1999-2001 with Enron's broadband division which may have helped Enron conceal losses. In 2005, former CEO Joseph Nacchio and eight other former Qwest employees have been accused of fraud in a civil lawsuit filed by the SEC. Minnesota governor Tim Pawlenty was accused but later cleared of accepting bribes from Qwest.

Qwest's original slogan was "Ride The Light", which demonstrated the company's technological advances. In 2002, Richard C. Notebaert, who took over as CEO that year, introduced the "Spirit of Service" campaign which promotes the company as being refocused on customer satisfaction.

In 2004, Qwest became the first local phone company in the United States to offer Standalone DSL (also known as Naked DSL), i.e. DSL Internet service that does not require the customer to have local landline phone service.

NSA data mining

Namesake buildings

• Qwest Field (formerly Seahawks Stadium) in Seattle, Washington, home of the NFL Seattle Seahawks
• Qwest Center Omaha, in Omaha, Nebraska, convention center and arena complex
• Qwest Arena, a multi-purpose arena in Boise, Idaho

Qwest's competitors

• AT&T
• BellSouth
• Verizon
• Sprint Nextel
• CenturyTel
• Windstream
• Mediacom
• [InfoStructure]
• [Sage Telecom]

See also

• Corporate abuse
• U S West
• Qwest Corporation
• Qwest Wireless
• Dex Media

External links

• [Qwest website]
• [Yahoo! - Qwest Communications International Inc. Company Profile]
• [Website for the Association of U S WEST Retirees]

Articles

• [Qwest to pay fine for slamming - 2001-04-27 - The Denver Business Journal]
• [Qwest admits improper accounts - 29 July, 2002]

FY 2005) | Employees: 41,000 | Stock Symbol: NYSE: [Q] | Website: [www.qwest.com]